Wells Hall Primary School

Pastoral Support

At Wells Hall, we recognise that there are a number of factors that can have a detrimental impact on a pupil’s readiness to learn. 

With this in mind, we are committed to identifying potential barriers and working together with families to remove these. 

We have a large and internal ‘early help’ offer which we hope will be able to support your child/family through times of need. This includes, but is not limited to, the following:-

Welfare support
If you are struggling financially, we are able to offer support with funding breakfast and/or after school club places, subsidising school trips and clubs, food bank referrals, access to our ‘Top-Up Shed’ and/or support with school uniform.

Support for emotional and mental health needs

We use the CoramLife, ‘SCARF’ PSHE curriculum for all pupils.  For some pupils this is sufficient in supporting their emotional needs but sometimes they need a bit more than this.  We are able to offer friendship group support, work with an Emotional Literacy Support Assistant (ELSA), work with a Thrive practitioner and/or Play Therapy support (for pupils with more severe mental health needs).

Referrals to other agencies
Some pupils may need more specialist support than school is able to provide.  At these times, we are able to offer onward referrals for the Schools Nursing Team, the Neurodevelopmental pathway (NDD), the Emotional Wellbeing Hub, Early Help at Suffolk Children and Young People’s Services (EHA), the Multiagency Safeguarding Hub MASH team, Number 72 (support with financial advice and counselling services) and Storehouse foodbank.

Education from other specialists
We benefit from working closely alongside other professionals to provide education and support for pupils.  Such services include Our local Police Community Support Officer (PCSO), OM Health and Consulting and One Life Suffolk.

Attendance support
We know that poor attendance can have a detrimental impact on pupils wellbeing, attainment and progress.  We will support pupil attendance through the use of text messages and phone calls when pupils are absent, support to drop and collect pupils (where required) and doorstep visits.

One thing we are certain of is that we will do our best to support you if you need help so, please do just ask.  A member of the pastoral team will always be happy to discuss your options with you.  We are in this together! 


Staff members

Deputy Headteacher: Kelly Ashford

SENDCo: Jen Roberds

Family Support Worker: Kelly Davies

ELSA Support Staff: Mrs Howard and Mrs Rivett

Thrive Support Staff: Miss Green, Mrs Spooner and Mrs Brown

Play Therapist: Mrs Aaron